Follow the instructions below to proceed with this method! The file is located in your Documents folder and it can be edited using Notepad. Make sure you add the game to the list of exclusions in your antivirus.Įditing the game’s configuration file to enable the opening movie in the game should resolve the problem, as reported by many users. Game features blocked by antivirus – Some aspects of the game may be blocked by the antivirus you have installed on your computer.The game’s access to the Internet is blocked – A firewall might prevent the game’s launcher from connecting to the Internet so make sure you make an exception for the game’s executable to resolve the black screen issue.You can either reset its settings or add the game’s website to Trusted Sites. That is why Internet Explorer needs to be running perfectly for the game to work. Internet Explorer settings – It might seem unusual, but the game’s launcher heavily relies on Internet Explorer for launching.